Privacy policy

Last Updated: August 19, 2026

LEDfix (“LEDfix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, mobile application, products, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit ledfix.ng, use the LEDfix mobile application, book an LED screen repair, communicate with us, or otherwise use our services.

By using LEDfix, you acknowledge that you have read and understood this Privacy Policy.

1. About LEDfix

LEDfix is an LED screen repair and maintenance platform that connects customers with technicians for services including LED screen diagnostics, repairs, module replacement, receiving card replacement, power supply repairs, colour calibration, maintenance, and related services.

Our services may include booking repairs, uploading photographs of faults, receiving quotations, tracking technicians, making payments, receiving receipts, rating completed services, and managing repair history.

2. Information We Collect

Depending on how you use LEDfix, we may collect the following categories of information.

A. Personal Information

When you create an account, request a service, or contact us, we may collect:

Full name
Email address
Telephone/mobile number
Business or company name
Billing information
Service address
Account login information
Information you provide when communicating with our support team

B. Location Information

If you use features that require location services, we may collect your location information, including your approximate or precise location, depending on your device settings and the permissions you grant.

Location information may be used to:

Identify technicians near your service location
Assign or match technicians to repair requests
Provide technician tracking
Estimate arrival times
Improve service availability and coverage
Prevent fraud or misuse of our services

You may disable location permissions through your device settings. However, some LEDfix features may not function properly without location access.

C. Repair and Service Information

When you request an LED screen repair or maintenance service, we may collect information such as:

Type of LED screen or display
Screen specifications
Description of the fault
Photographs or videos of the affected screen
Repair history
Parts used during repairs
Technician notes
Service quotations
Appointment information
Warranty information
Service ratings and feedback

D. Payment Information

When you make a payment through LEDfix, payment information may be processed by our third-party payment service providers.

Depending on the payment method, we may receive information such as:

Payment status
Transaction reference
Amount paid
Payment date
Payment method
Limited payment-related information

We generally do not store complete debit or credit card numbers on our own systems where payment processing is handled by a third-party payment provider.

E. Device and Technical Information

When you access our website or application, we may automatically collect certain technical information, including:

IP address
Device type
Operating system
Browser type
Mobile device identifiers
Application version
Network information
Language preferences
Date and time of access
Usage and diagnostic information

This information helps us maintain, secure, and improve our website and application.

F. Communications

If you contact us through email, telephone, WhatsApp, social media, the website, or in-app support, we may retain information relating to your communication with us.

3. How We Use Your Information

We may use the information we collect to:

Create and manage your LEDfix account
Process repair and maintenance requests
Match customers with appropriate technicians
Schedule appointments
Provide technician location and tracking features
Diagnose and document LED screen faults
Provide quotations and invoices
Process payments
Send receipts and service confirmations
Manage warranties
Maintain repair history
Provide customer support
Process ratings, reviews, and feedback
Communicate service updates and notifications
Detect and prevent fraud, abuse, and unauthorized activity
Protect the security of our website, application, users, technicians, and systems
Improve our services, website, and application
Analyze usage trends and service performance
Comply with applicable laws and legal obligations

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. How We Share Your Information

We do not sell your personal information.

We may share information when reasonably necessary to provide our services or operate our business.

Service Technicians

When you request a repair, certain information may be shared with the technician assigned to your job. This may include your name, service location, contact information, repair details, photographs, appointment information, and other information necessary to complete the service.

Payment Providers

Payment information may be shared with trusted payment processors to process transactions securely.

Technology and Service Providers

We may use third-party providers for services such as:

Cloud hosting
Data storage
Payment processing
Maps and location services
Analytics
Customer support
Notifications
Email and SMS delivery
Application infrastructure
Security and fraud prevention

These providers may process personal information on our behalf and are expected to handle such information in accordance with applicable privacy and security requirements.

Legal Requirements

We may disclose information if required to do so by law, regulation, court order, governmental authority, or legal process.

We may also disclose information when reasonably necessary to:

Protect our rights or property
Protect the safety of users or others
Investigate fraud or abuse
Enforce our terms and policies
Respond to lawful requests from authorities

Business Transfers

If LEDfix is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website, remember preferences, and improve our services.

Cookies may be used for purposes including:

Website functionality
Security
Analytics
Performance monitoring
Remembering user preferences

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services and Links

LEDfix may use or integrate with third-party services, including payment providers, mapping services, analytics providers, communication platforms, app stores, and other technology providers.

Our website or application may also contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. We encourage you to review the privacy policies of any third-party service you use.

7. Location Services

Certain LEDfix features may require location information.

For example, location information may be used to show the approximate location of a technician assigned to your repair request or to help identify technicians who are available near your service location.

You can manage location permissions through your device settings.

If you do not provide location permission, some location-dependent features may not be available.

8. Photographs and Videos

LEDfix allows customers to provide photographs or other visual information relating to LED screens and faults.

You should avoid uploading photographs containing unnecessary personal information, confidential documents, passwords, financial information, or other sensitive information that is not required for the repair.

By submitting photographs or videos to LEDfix, you authorize us to use them as reasonably necessary to provide, document, support, and improve our services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal or regulatory requirements.

The specific retention period may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, mobile application, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

11. Your Privacy Rights

Depending on applicable Nigerian law and your circumstances, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Lodge a complaint regarding our handling of personal information

Some requests may be subject to legal or contractual limitations.

To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by law, we may send you information about LEDfix services, promotions, maintenance plans, updates, or other relevant communications.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send important service-related messages, such as booking confirmations, payment notifications, security alerts, warranty information, or other communications necessary to provide our services.

13. Children’s Privacy

LEDfix services are intended for individuals and businesses capable of entering into legally binding agreements.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

14. International Data Transfers

Some of our technology, hosting, payment, analytics, or other service providers may process information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take reasonable steps to ensure that the information receives appropriate protection and that the transfer is handled in accordance with applicable data protection requirements.

15. Nigerian Data Protection Law

LEDfix is committed to handling personal information in accordance with applicable Nigerian data protection and privacy requirements, including the Nigeria Data Protection Act 2023 (NDPA), where applicable.

Where required, we will implement appropriate privacy, security, data subject rights, and data processing practices in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make significant changes, we may provide additional notice through our website, application, email, or other appropriate communication channels.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

LEDfix

Website: https://ledfix.ng/

We will make reasonable efforts to respond to privacy-related requests within the period required by applicable law.